Klosterstrasse 120 | 6100 Seefeld in Tirol
T: +43 (0) 521250326 | F: +43 (0) 521250326-4
info@wetterstein-seefeld.com
Актуальные предложения
General Terms and Conditions
1. SCOPE
1.1 These general terms and conditions are valid for all quotations,
reservations, and contracts with regard to all accommodations and other
facilities, which are leased by Hotel Wetterstein, located in the town
of Seefeld, Austria.
1.2 Within these general terms and conditions, the term “leasee” shall
mean: A person that closes a contract with Hotel Wetterstein with
regard to the lease/use of an accommodation. The term “user” shall
mean: The leasee and those persons as indicated by the leasee that
(shall) use the accommodation and/or other facilities as leased by the
leasee.
1.3 These general terms and conditions shall be valid without regard to
its (previous) indication to eventual private terms or to other terms
and conditions. Hotel Wetterstein declines all terms and conditions to
which you indicate to or which are used by you.
1.4 Those agreements which differ from these general terms and
conditions shall only be valid provided such are held in written form.
2. RESERVATIONS
2.1 Hotel Wetterstein only processes reservations of persons that are
18 years old or older. Thus, reservations of younger persons possess no
validity.
2.3 If Hotel Wetterstein processes your reservation, a written
confirmation (and an invoice at the same time) shall be sent to you
within 14 days of reservation. You shall inspect such with regard to
correctness directly upon receipt please. Hotel Wetterstein is to be
informed of any errors without delay.
2.4 If you have not received a written confirmation /invoice within 14
days of reservation, please contact the Reservation Department
immediately. If this is neglected, no claims exist with regards to the
reservation.
2.5. A contract is closed between Hotel Wetterstein and you in the
moment, in which Hotel Wetterstein has sent you the written
confirmation, and invoice at the same time.
2.6. The contract comprises the lease of the accommodation and/or other
facilities for leisure time use, which is of limited time duration in
accordance with its type.
3. CONTRACT CHANGES
3.1 If you want to implement changes to the contract subsequent to its closing, Hotel Wetterstein is not obliged to accept such. It remains the free choice of Hotel Wetterstein if it accepts such changes and in what scope. In the case that Hotel Wetterstein accepts your changes, Hotel Wetterstein can invoice you the costs for the changes implemented.
4. SUBSTITUTION
4.1 It is not permitted to enable access to the leased accommodation to
persons other than those designated within the contract by the
sub-contractor, the leasee, and other users – without regard to the
designation and without regard to the reason.
4.2 If you and Hotel Wetterstein have agreed that you and/or one or
several users are to be substituted, you shall remain committed for the
payment of the due part of the lease sum, for the costs of change (see
article 3.1), as well as for eventual additional costs resulting from
the substitute process and eventual costs for annulation, next to the
leasee and/or users that you and/or others users substitute.
5. PRICES
5.1 You are obliged to pay the agreed upon lease price to Hotel
Wetterstein as mentioned within the written confirmation (at the same
time, the invoice) of the reservation. If the costs of Hotel
Wetterstein (for personnel, energy, tax, and similar items) provably
and unexpectedly rise upon closure of the contract, Hotel Wetterstein
possesses the right to increase the prices, and to invoice you the
increased price. If this price increase is performed within 3 months
upon closure of the contract, the price increase shall amount to
maximum 5% of the price as agreed upon previously. Furthermore, you
have the right to terminate (annul) the contract for this reason.
5.2 Price reductions and/or special offers cannot be used any more upon
dispatch of the reservation confirmation by Hotel Wetterstein.
6. ADDITIONAL COSTS
6.1 Next to the lease price, eventual taxes, such as value-added tax and contributions to other duties, shall be paid by you/by the leasee.
7. PAYMENTS
7.1 Lease prices up to € 250.00 and those amounts incremented by
additional costs as invoiced must be paid by you at the time of
reservation. If the lease price oversteps € 250.00, you must only pay a
down payment of 30% at a minimum amount of € 250.00 – and sums
increased by administrative costs and insurance premiums. Payments made
to the above mentioned sums are to be performed within 14 days of the
date of the reservation confirmation (at the same time, the invoice) as
carried out by Hotel Wetterstein.
7.2 The remaining amount of the lease sum must be received by Hotel
Wetterstein 8 weeks prior to the first day of stay in Hotel Wetterstein
as indicated on the reservation confirmation.
7.3 In the case of a reservation within the 8 week period prior to the
start of your stay, you must pay the full sum for reservation at the
time of reservation. In the case of reservation by telephone, the sum
must be received within 14 days of the date of the confirmation/invoice.
7.4 In the case of untimely payment of sums as invoiced to you, you
shall become default for such upon maturity of the payment schedule.
In this case, Hotel Wetterstein shall grant you the written possibility
to pay the due amount within 7 days subsequently. If the payment again
defaults, Hotel Wetterstein reserves the right to terminate (to annul)
the contract upon maturity of the 7 days. In this case, you are liable
for all damages that Hotel Wetterstein sustains or will sustain due to
this, whereby this refers to all costs incurred to Hotel Wetterstein in
connection with your reservation and the contractual annulation. In
any case, Hotel Wetterstein possesses the right to invoice the
annulation costs per accommodation. In this case, terms of article 13
shall apply.
7.5 Hotel Wetterstein possesses the right to offset all claims against you with the payments already made by you at all times.
8. ARRIVAL AND DEPARTURE
8.1 The leased accommodation may be taken on the agreed day of arrival
from 3 p.m. as indicated on the reservation confirmation. On the agreed
day of departure, the accommodation must be vacated before 11 a.m. as
indicated on the reservation confirmation.
8.2 If you want to extend the contract with Hotel Wetterstein longer
than the agreed upon duration and Hotel Wetterstein is agreeable to
this, Hotel Wetterstein possesses the right to assign you to another
accommodation at any time.
8.3 If the use of the accommodation and/or other facilities is
terminated prior to the date as agreed upon within the reservation
confirmation, the leasee possesses no right to claim for reimbursement
of the lease price (a part of the lease price) and/or costs.
9. RULES
9.1 All guests must comply with the rules as set forth by Hotel
Wetterstein. Such are published in the information broshure. You shall
receive this broshure upon arrival at Hotel Wetterstein.
9.2 Upon the according question, you are committed to identify yourself
at the “Check-In” in accordance with the local regulations. If the
guests are not able to present identification, Hotel Wetterstein cannot
or is not permitted to accommodate the guests.
9.3 Each accommodation may only be occupied by that number of persons,
which is indicated for the according accommodation within the
broshure/on the website.
9.4 Hotel Wetterstein reserves the right to carry out changes in the
organization and in the opening times of hotel facilities. Within the
framework of necessary maintenance, you shall permit that work is
performed to the accommodation or to other facilities during your stay
without the right for reimbursement.
9.5. The leasee must return the accommodation in a clean state
(meaning: no dirty dishes left back, and kitchen and refrigerator
emptied).
9.6 Upon breach of the rules outlined in the general terms and
conditions, or of rules outlined in the information broshure, and/or in
the case of non-compliance with instructions of hotel personnel, Hotel
Wetterstein possesses the right to remove you, the leasee, and any
other user immediately, without reimbursement of the lease sum or a
part of thereof.
10. HOUSE PETS
10.1 House pets are not permitted in the hotel and restaurant.
11. BREAKAGE, LOSS
11.1 The leasee as mentioned within the reservation confirmation is
responsible for orderly behavior in and around the leased accommodation
and/or anywhere else in the hotel, if other users are affected by the
leasee or his/her company. This responsibility and liability does not
rule out the responsibility and liability of the other users/guests.
11.2 Beyond this, the leasee is liable for damages for breakage and/or
for loss and/or for damage to inventory and/or to the accommodation at
all times. The liability of the other users shall remain untouched by
this. Eventual damages must immediately be reported to Hotel
Wetterstein by the leasee, and be remedied directly on-site, unless the
leasee can prove that the cause of the damage is not of his/her cause,
or the cause of other users or members of his/her company
12. DEPOSIT
12.1 Upon lending of a baby phone, of a hair dryer, or of play material
during the stay, Hotel Wetterstein can demand a deposit amounting from
€ 25 to € 50 from you. If this deposit is not immediately paid for,
Hotel Wetterstein possesses the right to forbid the leasee and/or other
users access to and the use of the lent products.
12.2 If you default on the deposit, Hotel Wetterstein furthermore
possesses the right to terminate the contract (to annul) with immediate
affect.
12.3 Upon payment of eventual claims on the part of Wetterstein to the
leasee and/or users, the deposit or eventual remaining amounts thereof
shall not be reimbursed if you do not return the lent product in an
orderly fashion under consideration of the terms of article 9. Eventual
claims for indemnification shall be invalid due to this refund.
13. CANCELLATION POLICY
13.1 If a reservation is annulled, then cancellation fees will be
charged. For cancellation within 72 hours prior to arrival, these sums
amount to the price of 3 nights of the total stay, and for cancellation
on the day of arrival or later, these sums amount to the total costs/to
the agreed upon lease price.
13.2 If you do not arrive within 24 hours of the agreed upon date
without indicating reasons for this, such shall be deemed as
cancellation.
14. ADVANCE RESERVATION
14.1 The possibility exists to perform a reservation for a time period in which tariffs have not yet been published. The leasee must make a down payment of € 50 in advance. This down payment can be used to offset the definitive sum. If the provisional reservation is not transformed into a definitive reservation, the down payment shall be refunded.
15. FORCE MAJEURE AND CHANGES
15.1 If Hotel Wetterstein is not capable (for limited time) to fulfill
the contract, in part or in full, due to force majeure, this
incapability shall lead to a change proposal (for another
accommodation/for another time period etc.) in order to fulfill the
contract.
15.2 Force majeure on the part of Hotel Wetterstein exists if the
fulfillment of the contract, in part or in full, is prevented for a
time due to circumstances that lay outside of the will of Hotel
Wetterstein. This includes threat of war, personnel strikes, lockout,
fire, flooding, and other malfunctions or incidences.
15.3 You shall possess the right to turn down change proposals. If you
intend to turn down a change proposal, you must express such within 14
days upon receipt of the change proposal. In this case, Hotel
Wetterstein possesses the right for the writ and/or return of the
(already paid proportion of the) lease price. In this case, Hotel
Wetterstein is not liable for damage compensation.
16. ANNULATION
16.1 Hotel Wetterstein possesses the right to annul the contract with immediate affect at all times if indicated personal information of yours and/or of other users is incomplete an/or false at the time of reservation. In such a case, no refund of the lease price or a part of thereof is performed.
17. LIABILITY
17.1 Hotel Wetterstein shall not accept any liability for theft
(including theft from safes located in rooms), loss or damages from and
to objects or persons, for any type whatsoever, during and due to the
stay at the hotel and/or the lease/the use of accommodation, unless
gross negligence on the part of Hotel Wetterstein or (one) of its staff
members is put forward.
17.2 Liability for damages due to loss of vacation pleasure, or
operational and other consequential damages, shall be ruled out under
all circumstances. Furthermore, Hotel Wetterstein shall not be liable
for damages, in any case whatsoever, for which a claim exists for
indemnification due to travel and/or withdrawal insurance, or any other
insurance.
17.3 Hotel Wetterstein shall not be liable for the disruption of
service performances, or due to deficiencies in services as performed
by third parties.
17.4 In any case, liability resulting from an illegal act is limited to
a maximum of € 75,000.00 for personal accidents per guest and per
accommodation, and in any case, liability for material damages is
limited to a maximum of € 1,500.00 per leasee/user and per
accommodation.
17.5 You shall be held liable, together with the user, for any loss
and/or damage to the leased accommodation and/or towards other property
owners of Hotel Wetterstein, which result during the use by you and/or
other users, without regard if such is a result of actions or neglect
on your part and/or of third parties, which are present in the Hotel
with your permission.
17.6 You shall protect Hotel Wetterstein against any indemnifications
claimed by third parties, which are the result of any actions or
neglects on your part, on the part of other users, of your travel
partners or of third parties, which are present in the Hotel with your
permission.
17.7 Additional costs shall be invoiced in the case of improper use and
leaving the accommodation in incorrect order, including – yet not
limited to – an excessively dirty accommodation, which you shall then
pay without delay.
18. COMPLAINTS
18.1 In spite of the care and effort of Hotel Wetterstein, you may be of the opinion that you possess a legal complaint with regard to your vacation stay. At first, you should report this complaint on-site and directly to the management of the Hotel. If the complaint is not treated to your satisfaction, you shall present the complaint in written form at the latest within 1 month of departure from the Hotel to: Hotel Wetterstein Operations GmbH Customer Service. The complaint is then processed with the utmost of care. If this also does not lead to a satisfactory solution, you have the opportunity to file the complaint to the legally relevant judge at the latest within 3 months of departure from the Hotel. The decision of this commission has the power of committable proposal.
19. APPLICABLE LAW
19.1 Austrian law is applicable for the contract between you and Hotel Wetterstein.
20. TRAVEL DOCUMENTS
20.1 You yourself are responsible for producing valid travel documents, which are necessary for your intentions. Hotel Wetterstein shall not accept any liability for consequences resulting from the lack of correct travel documents.
21. GENERAL
21.1 Apparent print and setting errors do not constitute commitments for Hotel Wetterstein Operations GmbH. All previous publications lose their validity with these general terms and conditions.
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